Politique de remboursement

You can return the item within 14 days of receipt. When you return an item, the purchase amount will be refunded to your bank account within 14 working days after receipt. The article must be received by us complete, undamaged and with the original packaging.

You cannot return items if the products are damaged or used. By this we mean products that have been filled, in which ashes have been processed, in which a plant has been planted, products that have been specially made to measure/request and/or products that have been painted.

Urn
You cannot return the Loop EarthRise™ if the urn is damaged or used. This includes a filled urn, urn with ashes in it, urn with a planted plant, painted urn, and urn with fingerprints, dents or scratches. We are not responsible for damage during return. Therefore, make sure that you always send the urn in the original packaging.

Plant
If the plant is damaged upon receipt due to poor treatment or care, a reduction in value may be charged. We are not responsible for damage during return. Therefore, make sure that you always send the plant in its original packaging.

Other products
The other products can be returned if they are complete and undamaged. Products with stains or scratches cannot be returned, because they are considered damaged.